Policies & Procedures

• Sexual Exploitation: We are trained to identify warning signs and take immediate action, providing support and education.

• Self-Harm: We recognise self-harm as a response to unmanaged emotions and provide appropriate support and intervention.

• Safer Recruitment: There is careful selection and vetting of all staff, and monitoring of visitors to the home to prevent children from being exposed to potential abusers.

• Child Protection: We are committed to keeping children safe and responding promptly to safeguarding concerns. Our team receives extensive training in safeguarding procedures.

• Contextual Safeguarding: We understand the importance of creating a safe community for all children. We actively identify and report risks in the local area.

• Bullying Prevention: We maintain a zero-tolerance policy on bullying, encouraging open communication addressing concerns promptly.

• Missing Children: We prioritise prevention through positive relationships and vigilance, while responding swiftly to incidents, following in house and local procedures.

• Collaborative Working: We work closely with the local authority, police and health professionals. Children receive high levels of supervision, personalised risk assessments and care plans. 

We aim for perfection, but if we missed the mark, we want to hear about it. All complaints should be forwarded to the home manager of Ashiyana House using our contact details below. We take all complaints seriously, acknowledging them promptly and confirming receipt within 5 days. We will investigate your complaint and provide you with a outcome within 28 days. If more time is needed, we will communicate this clearly.

A copy of our Compliments and Complaints Policy can be obtained via the contact details below. 

Children and young people also have the right to make a complaint if they are unhappy with any part of the care or support we provide. All children people are provided with a copy of our Children's Guide and an Easy-Read version of our Complaints Policy when they move in. Complaints can also be raised during key worker sessions and house meetings. 

We encourage children to use independent advocacy support and talk to any trusted team member or professional to ensure their voices are heard. If a child wishes to make a complaint, we provide accessible, child-friendly information so they can do so independently of an adult.

There are several ways you can make a complaint:   

• Tell us verbally

• Write a letter so send us an email

• Call us

COMING SOON...

COMING SOON